Terms and Conditions of Sale (TCS) CollectionEU

1. General Information

The “Website”: www.collectioneu.com

The “Operator”: CollectionEU, a société par actions simplifiée unipersonnelle (SASU) with a share capital of 1000 euros, registered with the Roanne Trade and Companies Register under number 107 004 228, with registered office at 18 Chemin du Puits de la Garde, 42370 Saint-Haon-le-Châtel, France, intra-community VAT number FR23107004228.

The “Client”: any professional placing an order on the Website, via an off-site form, quote, email, or any other means accepted by the Operator. The Services are strictly reserved for professionals acting for the purposes of their business. Orders from consumers within the meaning of the French Consumer Code are not accepted.

The “Services”: services offered by the Operator, on the Website or through other channels, including in particular brand listings, annual subscriptions, product listings, editorial content, sponsored content, affiliation, visibility campaigns, and promotional visibility options.

The “TCS”: these Terms and Conditions of Sale.

2. Purpose

The Operator, through the Website, does not directly resell the products of the listed brands. The Website is not a dropshipping platform, nor a transactional marketplace. It is a selective editorial platform highlighting European brands and redirecting visitors to their official websites.

Unless expressly stated otherwise, any product purchase is concluded directly between the visitor and the relevant brand or seller. When a purchase is completed on the official website of a brand, the purchase, payment, delivery, returns, after-sales service, and refund are the sole responsibility of that brand or seller. The Operator, under its CollectionEU brand, cannot be held liable for any failure by third-party websites to comply with their terms of sale, legal obligations, or commercial commitments.

These TCS exclusively govern the relationship between the Operator and the professional Client. Orders from consumers are not accepted. The Operator reserves the right to refuse or cancel, at any time and without compensation, any order that does not originate from a professional acting within the scope of their business.

Placing an order implies full and unconditional acceptance of these TCS. The Operator may amend them at any time, with the applicable version being the one in force on the date of the order.

3. Warning

The Client is aware of the risks associated with using the Internet, in particular regarding network security, equipment reliability, access to the Website, protection of personal and banking data, and continuity of digital services. The Operator cannot be held liable for the consequences of negligence by the Client in these areas.

4. Client’s Obligations

The Client declares that they are of legal age, legally capable of entering into contracts, and authorized to represent the company or brand on whose behalf they act. The Client declares and warrants that they act as a professional, for the purposes of their business, and provides the identification details of their company, including business name, SIREN number or foreign equivalent, and, where applicable, intra-community VAT number.

The Client undertakes to provide accurate, complete, truthful, and up-to-date information. The Client undertakes to inform the Operator of any change likely to affect the performance of the Services.

The Client warrants that they hold all necessary rights to the content provided to the Operator, including texts, images, videos, logos, trade names, trademarks, visuals, descriptions, photographs, communication materials, and any other transmitted element. The Client expressly authorizes the Operator to use them in connection with the Services.

The Client indemnifies the Operator against any claim, action, formal notice, or demand from third parties relating in particular to intellectual property, image rights, trademark rights, copyright, unfair competition, parasitism, personal data, or any content provided by the Client. The Client shall bear all resulting defense costs, damages, court costs, fees, and compensation.

The Client undertakes not to transmit any unlawful, misleading, defamatory, discriminatory, infringing, immoral content, content violating third-party rights, or content likely to harm the image of CollectionEU.

The Operator reserves the right to modify, adapt, refuse, suspend, or remove any content deemed unlawful, inappropriate, misleading, insufficiently verifiable, or harmful to its image, without this giving rise to any right to compensation for the Client.

5. Brand Selection and Right of Refusal

CollectionEU is a selective editorial platform. The Operator reserves the right to accept or refuse the listing of a brand, including after payment, where the brand, its activity, products, practices, positioning, public statements, or the information provided do not correspond to the editorial, commercial, or reputational criteria of CollectionEU.

These criteria may relate in particular to the origin of manufacturing, consistency with CollectionEU’s values, quality of the information provided, verifiability of the elements communicated, absence of legal or reputational risk, and compatibility of the brand with the positioning of the Website.

Where the Operator decides, after payment, not to list a brand for one of these reasons, the amount paid is fully refunded. This decision is at the sole discretion of the Operator.

6. Client’s Rights and Handling of the Brand Listing

The Client may request correction of inaccurate information appearing on their brand listing.

The Client may request de-indexing of their brand listing. De-indexing means that the listing is no longer intended to be publicly referenced on the Website or by search engines, without necessarily resulting in the immediate deletion of all technical, editorial, or archived elements associated with that listing.

The structure, layout, editorial selection, translations, texts written by the Operator, categorization, organization, and presentation of the listing remain the property of the Operator. The Client remains the owner of their trademarks, logos, visuals, and original content.

In the event of termination, non-renewal, cancellation, non-payment, request for de-indexing, or end of the collaboration, the Operator may, at its sole discretion, de-index, archive, anonymize, switch the listing to a limited or free format, maintain it for editorial purposes, or remove it.

A brand listed independently by the Operator may also request de-indexing of its listing.

7. Prices and Offers

Prices are indicated in euros and exclusive of tax. VAT at the applicable rate is added to the amount excluding tax, unless a legal exemption or reverse-charge mechanism applies.

The Operator is subject to the standard French VAT regime. For Clients established in France, French VAT is charged at the applicable rate.

For a professional Client established in another European Union member state and holding a valid intra-community VAT number, the invoice may be issued without VAT under the reverse-charge mechanism, the Client being liable for VAT in their own country in accordance with the rules applicable to intra-community services.

For a professional Client established outside the European Union, the VAT treatment depends on the rules applicable to the nature of the Service, the Client’s place of establishment, and the information provided by the Client.

The Services may include in particular: brand listings, annual subscriptions, product listings, editorial content, sponsored content, affiliation, visibility campaigns, promotional placements on the Website, newsletters, social media publications, and communication options.

The offers, included content, visibility levels, placements, durations, prices, and associated benefits are those indicated on the Website, in the quote, in the order form, or in any written agreement between the parties at the time of the order.

Any discount, promotional offer, or preferential rate applies only to the first subscription period, unless expressly stated otherwise in writing.

8. Subscriptions and Automatic Renewal

Some Services are offered as annual subscriptions.

By subscribing to an annual subscription, the Client expressly acknowledges that it is entered into for an initial term of twelve (12) months and is automatically renewed for successive periods of twelve (12) months, unless cancelled by email to contact@collectioneu.com at least thirty (30) days before the expiry of the current period.

Cancellation takes effect at the end of the current subscription period. No pro rata refund is due in the event of cancellation before the expiry date.

The Operator may remind the Client of the expiry date, without the absence of such reminder calling into question the automatic renewal accepted by the Client at the time of the order.

9. Orders

Orders may be placed directly on the Website, via an off-site form, by quote, by email, by bank transfer, or by any other means accepted by the Operator.

The order is confirmed only after payment validation or written acceptance by the Operator. The Operator reserves the right to refuse or cancel an order in the event of dispute, non-payment, incomplete or inaccurate information, doubt as to the Client’s professional status, conduct contrary to the interests of CollectionEU, or non-compliance with the Website’s selection criteria.

The Client acknowledges that payment of an order does not create an automatic right to be listed if the brand does not meet CollectionEU’s selection criteria. In such case, the Operator refunds the amount paid in accordance with Article 5.

10. Payment

Full payment is due at the time of order, unless otherwise agreed in writing by the Operator. Payment in installments is not permitted, unless previously agreed in writing.

Transactions are processed securely through the store’s payment solution, in particular Shopify Payments, or by bank transfer to the Operator’s account.

In accordance with Article L441-10 of the French Commercial Code, any late payment results, without any reminder being required, in penalties at three times the legal interest rate, as well as a fixed compensation for collection costs of forty (40) euros per invoice. Where the collection costs incurred exceed this fixed amount, the Operator may request additional compensation, upon justification.

In the event of total or partial non-payment, the Operator may suspend publication, visibility, updates, links, content, and access to the Service until full payment has been made. Failing regularization within fifteen (15) days following a formal notice that remains without effect, all sums due for the current commitment period become immediately payable, without prejudice to any other action the Operator may take.

11. Refund

No refund is due, except in the following cases:

• under the satisfaction guarantee set out in Article 12;
• where the Operator, after payment, decides not to list the brand in accordance with Article 5.

Outside these cases, no refund is due after publication of the brand listing, including in the absence of clicks, sales, leads, commercial results, traffic, visibility, or performance.

12. No Right of Withdrawal and Satisfaction Guarantee

As the Services are strictly reserved for professionals acting for the purposes of their business, the right of withdrawal provided for by Articles L221-18 et seq. of the French Consumer Code does not apply.

As a commercial guarantee, and without this constituting a right of withdrawal within the meaning of the French Consumer Code, the Client has a period of fourteen (14) days from the publication of their brand listing to notify the Operator by email at contact@collectioneu.com that the publication does not suit them.

The Operator then offers a reasonable revision of the listing. If, after this revision, the Client remains dissatisfied, the Operator refunds the amount paid for the first subscription period and removes or de-indexes the listing.

After this period of fourteen (14) days from publication, no refund is due under this satisfaction guarantee.

This commercial guarantee applies only to the Client’s first subscription and does not apply to renewals, one-off options, sponsored content already published, campaigns already carried out, or services already performed.

13. No Performance Guarantee

The Client acknowledges that the Services consist of visibility, editorial listing, brand presentation, and communication services.

The Operator does not guarantee any minimum number of visitors, clicks, leads, sales, followers, search engine rankings, social media reach, press coverage, mentions, inbound requests, or commercial results.

Figures, examples, statistics, estimates, screenshots, performance indicators, or results communicated by the Operator are provided for information purposes only and do not constitute a contractual commitment.

The Client acknowledges that results may depend on numerous factors outside the Operator’s control, including the brand’s awareness, the attractiveness of its offer, its price, its website, its visuals, product availability, delivery policy, positioning, seasonality, third-party platform algorithms, and visitor behavior.

14. Warranties and Liability

The Operator is bound only by an obligation of means.

The Operator cannot be held liable for service interruptions, slowdowns, bugs, display errors, temporary unavailability, viruses, data loss, technical issues, maintenance operations, cyberattacks, hosting provider failures, third-party provider failures, or force majeure events.

The Operator does not guarantee the permanent availability of the Website, the absence of errors, or the permanent accuracy of information relating to brands, particularly where such information comes from the Client or public sources.

The Operator cannot be held liable for indirect damages, including loss of turnover, loss of revenue, loss of opportunity, loss of customers, reputational damage, data loss, commercial damage, image damage, or loss of profit.

In any event, should the Operator’s liability be established, it shall be limited to the amount actually paid by the Client for the relevant Service during the twelve (12) months preceding the event giving rise to the damage.

15. Links, Backlinks, and Third-Party Platforms

Where the Services include one or more links to the Client’s website, the Operator makes reasonable efforts to maintain them for the duration provided for the service, subject to the proper functioning of the Website and the Client’s compliance with these TCS.

The Operator reserves the right to modify, suspend, remove, or de-index a link where the destination website becomes inaccessible, misleading, unlawful, contrary to CollectionEU’s values, harmful to its image, technically problematic, or likely to create a legal, reputational, or SEO-related risk.

The Operator does not guarantee any effect of links on natural referencing, traffic, domain authority, search engine rankings, or the Client’s commercial performance.

Where the Services include a publication or mention on a third-party platform, including Instagram, Facebook, LinkedIn, Pinterest, TikTok, Google, Shopify, or any other external service, the Client acknowledges that the Operator does not control the rules, algorithms, suspensions, deletions, visibility restrictions, or technical changes imposed by these platforms.

16. Intellectual Property and Use of Content

All elements of the Website, including its structure, organization, texts, translations, categories, editorial listings, visuals created by the Operator, graphic identity, logos, databases, architecture, developments, selections, and presentation, are the exclusive property of the Operator or its partners.

The Client remains the owner of their trademarks, logos, visuals, photographs, videos, original texts, and other content provided to the Operator, subject to the rights granted to the Operator under these TCS.

The Client expressly authorizes the Operator to use, reproduce, adapt, translate, crop, publish, represent, distribute, and communicate the content provided by the Client on the Website, in newsletters and email campaigns, on social media, on partner platforms, in prospecting materials, in commercial presentations, and in any marketing, editorial, or commercial communication related to CollectionEU.

This authorization is granted free of charge, non-exclusively, worldwide, for the entire duration of the collaboration and, after its termination, for purposes of archiving, evidence, preservation of publications already made, maintenance of existing editorial content, presentation of CollectionEU’s work, and continuity of the Website, unless a contrary request from the Client is accepted by the Operator.

The Operator may adapt the visuals and content provided by the Client, in particular for reasons of format, editorial consistency, translation, readability, layout, search engine optimization, or publication on social media.

The Client indemnifies the Operator against any third-party claim relating to the content provided.

17. Force Majeure

The Operator’s obligations may be suspended in the event of force majeure within the meaning of Article 1218 of the French Civil Code, including natural disaster, pandemic, strike, war, riot, major Internet outage, cyberattack, hosting provider failure, unavailability of an essential provider, network interruption, administrative decision, or any event reasonably beyond the Operator’s control.

Unavailability of the Website, including where attributable to the hosting provider or a technical service provider, does not give rise to any refund or compensation.

If the unavailability of the relevant Service continues for more than thirty (30) consecutive days, either party may terminate the affected Service by written notice, without compensation other than any possible refund of paid and not yet performed services, at the Operator’s discretion.

18. Termination and Suspension

The Operator reserves the right to suspend or terminate the Services, brand listings, links, publications, or visibility options, without prior notice or compensation, in the event of non-payment, breach of these TCS, abusive conduct, transmission of false or incomplete information, dissemination of unlawful, misleading, or harmful content, or any conduct harming the interests, image, or reputation of CollectionEU.

Suspension or termination due to the Client’s fault does not give rise to any refund of sums already paid.

The Client may cancel an annual subscription in accordance with the terms set out in Article 8. Cancellation takes effect at the end of the current period.

19. Data Protection and Confidentiality

The personal data collected is used for contract performance, client relationship management, order processing, invoicing, payment, communication with the Client, management of the Services, and, where applicable, marketing operations related to CollectionEU.

It may be transmitted to technical service providers acting on behalf of the Operator, in particular for hosting, operation of the Website, payment, email sending, management of digital tools, statistical analysis, security, or maintenance.

The data controller is CollectionEU (SASU), with registered office at 18 Chemin du Puits de la Garde, 42370 Saint-Haon-le-Châtel, France.

In accordance with the GDPR, the Client has the right to access, rectify, erase, object to, restrict processing of, and, where applicable, port their data. These rights may be exercised by writing to contact@collectioneu.com.

For more information, the Client is invited to consult the privacy policy available on the Website.

Information exchanged between the Operator and the Client in the context of the commercial relationship is confidential where it is not intended to be published on the Website or in CollectionEU’s communication materials.

20. Governing Law and Jurisdiction

These TCS are governed by French law.

In case of discrepancies between the French version and versions in other languages, the French version shall prevail.

Any dispute relating to the formation, interpretation, performance, termination, or consequences of these TCS falls under the exclusive jurisdiction of the Commercial Court of Roanne, including in summary proceedings, third-party claims, or multiple-defendant proceedings.

21. Contact

The Operator may be contacted:

• via the contact form available on the Website;
• by email at contact@collectioneu.com.