Refund Policy

The services offered by CollectionEU are strictly reserved for professionals acting for the purposes of their business.

CollectionEU does not directly sell the products of the brands listed on the Website. When a visitor purchases a product on the official website of a brand, the purchase, payment, delivery, returns, after-sales service, and refund are the sole responsibility of that brand or seller.

CollectionEU Services

The services sold by CollectionEU may include, in particular, brand listings, annual subscriptions, product listings, editorial content, sponsored content, affiliation, visibility campaigns, and promotional visibility options.

No refund is due after the publication of a brand listing, except in the cases expressly provided below or in the cases provided for in the Terms and Conditions of Sale, including in the event of prolonged unavailability of the relevant Service for more than thirty (30) consecutive days.

Satisfaction Guarantee

As a commercial guarantee, and without this constituting a right of withdrawal within the meaning of the French Consumer Code, the professional Client has a period of fourteen (14) days from the publication of their brand listing to notify CollectionEU, by email at contact@collectioneu.com, that the publication does not suit them.

CollectionEU then offers a reasonable revision of the listing. If, after this revision, the Client remains dissatisfied, CollectionEU refunds the amount paid for the first subscription period and removes or de-indexes the listing.

After this period of fourteen (14) days from publication, no refund is due under this satisfaction guarantee.

This commercial guarantee applies only to the Client’s first subscription and does not apply to renewals, one-off options, sponsored content already published, campaigns already carried out, or services already performed.

Refusal of Listing

Where CollectionEU, after payment, decides not to list a brand because it does not meet the Website’s selection criteria, the amount paid is fully refunded.

These criteria may relate in particular to the origin of manufacturing, consistency with CollectionEU’s values, the quality or verifiability of the information provided, the absence of legal or reputational risk, or the compatibility of the brand with the positioning of the Website.

Refund Method

Where a refund is due in accordance with this policy or the Terms and Conditions of Sale, it is issued to the original payment method, unless technically impossible or otherwise agreed between the parties.

The refund is issued within fourteen (14) days from CollectionEU’s written confirmation that the refund conditions are met.

No Consumer Right of Withdrawal

As CollectionEU services are strictly reserved for professionals acting for the purposes of their business, the right of withdrawal provided for consumers by Articles L221-18 et seq. of the French Consumer Code does not apply.

No Refund for Insufficient Performance

No refund is due in the absence of clicks, sales, leads, traffic, visibility, followers, search engine rankings, or commercial results.

Contact

For any question relating to a refund concerning a CollectionEU service, the Client may contact CollectionEU at the following address: contact@collectioneu.com.