Verification Service Terms
Annex to the general terms · Version 1.0 · in force from 01/09/2026
CollectionEU SASU, registered office 18 Chemin du Puits de la Garde, 42370 Saint-Haon-le-Châtel, France, RCS Roanne 107 004 228, (the Register)
This document is a translation. In case of discrepancies, the French version prevails.
These terms govern the verification service only. They prevail over the general terms in the event of conflict on that service.
Clause 1Object
The Register examines whether a brand's stated production takes place at a stated location, according to the published Verification Standard, and publishes a dated public record of what it observed.
The Verification Standard forms an integral part of these terms. The version in force at the date of the decision applies to that decision.
Clause 2Nature of the obligation
The Register undertakes to carry out the examination with care and according to the published Standard. This is an obligation of means and not of result.
The Register does not guarantee the truthfulness of the information supplied by the brand, nor the state of any site outside the moment of observation. It establishes and publishes what it observed, on the stated date, on the stated evidence.
Clause 3Ordering, pre-screening and invoicing
The brand submits its file through the online form.
Pre-screening is free. The Register checks the documentary consistency of the file. If the file is not admissible, the Register informs the brand and nothing is due.
The fee is invoiced once the file is admissible, before the interview. The interview is scheduled once payment is received.
Clause 4Fees
| Verification, covering one workshop | 180 € excl. VAT / year |
| Each additional workshop not already recorded in the Register | 95 € excl. VAT / year |
| A workshop already recorded in the Register, which confirms the collaboration | no additional fee |
| A change of workshop during the year, per new workshop | 100 € excl. VAT |
| One refresh of the record per year | included |
Fees are public, fixed and identical for every brand, whether or not the brand holds any paid listing on collectioneu.com.
The fee is payable for the examination, not for its outcome. No part of the fee is contingent on the decision.
VAT is applied under the reverse-charge mechanism for taxable persons established in another Member State, on production of a valid VAT identification number.
Clause 5Decisions and refusal
Three decisions are possible: registered, pending, refused, as defined in the Standard.
Where a file is refused after invoicing, the fee is retained, the examination having been carried out.
A refusal is never published, nor disclosed to any third party.
Clause 6Duration, renewal and refresh
A record does not expire. It states what was observed on its date of issue, and that date is public, on the record and on the mark. It never becomes false, it simply becomes older.
The contract is entered into for twelve months and renews by tacit agreement for successive twelve-month periods. Either party may terminate it by written notice at least thirty days before the end of the current period.
Each period includes one refresh of the record, at the brand's request. A refresh produces a record bearing a new date. A brand that does not ask for it keeps its record as it stands, with its original date.
Where the brand has changed its place of making, each new workshop requires its own examination, charged under clause 4, whether or not a refresh is due.
On termination, the licence to display the mark ends and the mark must be removed within fifteen days. The record remains published as a dated statement of what was observed.
Clause 7Obligations of the brand
The brand undertakes to:
- supply accurate and complete information and genuine documents
- notify the Register within thirty days of any change of workshop or making location, and of any cessation of production at a verified site
- take part in the interview and in any unscheduled interview arising from a reasoned third-party report or from the annual random sample
- use the mark only in accordance with the Mark Licence
- never present a record as covering more than it states
Clause 7 bisWarranty and indemnity
The brand warrants that the information and documents it supplies are accurate, complete and genuine, and that it is entitled to supply them.
The brand shall indemnify the Register against any claim, loss, cost or expense, including reasonable legal fees, arising from information or documents supplied by the brand that prove to be inaccurate, incomplete or falsified, or from any failure to notify a change under Article 15 of the Standard.
This obligation survives the termination of these terms.
Clause 8Suspension and withdrawal
The Register may suspend or withdraw a record on the grounds and according to the procedure set out in Articles 15 to 17 of the Standard.
Suspension and withdrawal give rise to no refund.
Clause 9The mark
Use of the mark is granted by a separate licence, which the brand accepts when submitting its file, and which terminates automatically on termination of the contract, or on suspension or withdrawal of the record.
The mark must be removed from every page, document and object within fifteen days of that date.
Clause 10Appeal
Any decision may be contested within thirty days, in writing, to contact@collectioneu.com. The Register replies within fifteen working days.
Clause 11Liability
The Register is liable only for direct and foreseeable damage resulting from a failure to comply with these terms or with the Standard.
Its total liability, all claims combined, is limited to the amount of fees paid by the brand over the twelve months preceding the event giving rise to the claim.
The Register is not liable for indirect damage, loss of profit, loss of turnover, loss of opportunity, or damage to reputation.
The Register is not liable for any use a third party makes of a record or of the mark.
Clause 11 bisNo warranty to third parties
A record is published as a dated statement of what the Register observed. It is addressed to the public for information, and creates no contractual relationship with, and no warranty in favour of, any person other than the brand concerned.
Any person relying on a record does so on their own assessment of what a dated statement of that age is worth. The Register gives no undertaking as to the state of any site, or of any brand's arrangements, after the date of issue.
This clause is reproduced in substance on every published record.
Clause 12Withdrawal period
These terms are concluded between professionals at a distance. Article L221-3 of the French Consumer Code extends the distance and off-premises regime to certain contracts between professionals only in respect of off-premises contracts. Contracts formed under these terms being concluded at a distance, no withdrawal period applies.
Clause 13Personal data
The Register acts as controller for the processing described in its privacy policy.
The interview itself is not recorded. Only the sequence in which the workshop is shown is recorded, on the verifier's instruction, and no person may appear in it. Recordings are retained as evidence for five years and are published only with the express written consent of both the brand and the workshop, which either may withdraw at any time.
No identity documents are collected. No facial recognition of any kind is carried out.
Clause 14Amendment of the Standard
The Register may publish new versions of the Standard. A new version applies to decisions taken after its entry into force. It never applies retroactively to a record already issued.
Where a new version imposes materially stricter requirements, a record already issued remains published under the version applied to it. The new version applies to that record's next refresh.
Clause 14 bisChange of control
The brand shall notify the Register within thirty days of any change of ownership or of controlling interest. The Register may require a fresh examination, at the price of a new verification, where the change affects the arrangements on which the record rests.
Clause 14 terIf the Register ceases to operate
Should the Register cease to operate, published records remain accessible for at least twelve months from the announcement, or are transferred to a successor. The Register will announce either outcome to every brand concerned.
Clause 15Force majeure
Neither party is liable for a failure caused by an event beyond its reasonable control.
Clause 16Governing law and jurisdiction
These terms are governed by French law.
Any dispute falls within the exclusive jurisdiction of the competent court of the place of the Register's registered office, notwithstanding plurality of defendants or third-party proceedings.